We want you to love your new bag as much as we do.

If for any reason you’re not completely satisfied, you can return your order within 30 days of delivery for a full refund.

Simply contact our team at service@vovtvo.com or by accessing our contact form, and we’ll guide you through the quick return process.

Your satisfaction means everything to us

• Free shipping on orders over $50
• No duties, customs fees, or taxes are applied for customers, including customers in the United States and Canada.
• Delivery is available in:
  Australia, Austria, Belgium, Canada, Czechia, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA

Once your order is placed, our team does its best to ship your package within 24 to 48 hours.

Delivery takes 5 to 12 business days depending on your location. You will be notified by email and SMS with updates on your order, and you can track it using your tracking number in the "Track My Order" section.